Privacy Policy

1. Scope of this Policy

This Policy applies to all Personal Data collected by Fracspace through the Platform, online forms, customer support interactions; KYC verification procedures; email, telephone and other communications; social media interactions; offline meetings and events; and any other lawful means through which Personal Data is collected in connection with our Services.

This Policy does not apply to information collected by third-party websites or services that are not owned or controlled by Fracspace. The Platform may contain links to websites, applications or services operated by third parties. Users are encouraged to review the privacy policies of such third parties before sharing any information.

2. Consent to Processing of Personal Data

By accessing or using the Platform, creating an account, submitting your information or otherwise availing any services offered by Fracspace, including facilitating opportunities for fractional ownership of real estate assets, investor onboarding, customer support and other related services (“Services”), you acknowledge that you have read and understood this Policy and consent to the processing of your Personal Data in accordance with this Policy and applicable law.

Where required under applicable law, Fracspace will obtain your consent before collecting or processing your Personal Data. Consent may be obtained on the Platform through electronic or other lawful means.

By providing your Personal Data, you acknowledge that you have been informed of the purposes for which your Personal Data is being processed and consent to such processing to the extent required under applicable law.

3. Personal Data We Collect

The categories of Personal Data we collect depend on the Services you use, the nature of your interaction with us and the information you choose to provide. We may collect information including but not limited to:

• Contact Information: Full name, email address, phone number, and mailing address.
• Account Information: Username, password, and any other details necessary for account creation.
• Payment Information: Credit card numbers, billing information, and associated details upon purchase.
• Property Information: Information related to properties you wish to list, buy, sell, or lease.
• Service Preferences: Data related to your preferences for property management and consulting services.
• Location Information: We may collect geolocation data to auto-fill forms, personalize property listings, and offer location-based services, with your consent.
• Device Information: Device type, operating system, and app version.
• Log Data: IP addresses, browser type, and access times.
• Usage Data: Information about how you use the Platform.
• KYC and Compliance Information: Identity verification documents, address proof etc.
• Location Information (with your permission).
• Information from third parties: KYC verification providers, payment service providers, banking partners, marketing partners.

4. Purposes for Processing Personal Data

We process Personal Data only for lawful purposes such to provide our Services, for regulatory and legal compliance, Platform improvement, communications, security and fraud prevention and for legitimate business purposes.

Where required by applicable law, we will obtain your consent before sending promotional or marketing communications. You may opt out of receiving such communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

5. Cookies and Similar Technologies

To enhance your experience on the Platform, Fracspace may use cookies, web beacons, pixels, software development kits (SDKs), and other similar technologies ("Cookies"). Cookies are small text files placed on your device that help us recognize your browser or device and improve the functionality, security and performance of the Platform.

We may use Cookies for the following purposes:

• a. Essential Cookies: These cookies are necessary for the basic operation of the Platform and for you to be able to use some important features. These cookies cannot usually be disabled. In absence of these cookies, certain services may not be available.
• b. Analytics Cookies: These cookies help us understand how visitors use the Platform, including:
  • Pages visited;
  • Time spent on pages;
  • Website performance;
  • User interaction patterns.
  This information helps us improve the Platform functionality.
• c. Functional Cookies: These cookies help remember preferences and improve user experience.
• d. Marketing / Third Party Cookies: Where applicable, third-party tools may place cookies to measure campaigns, understand engagement, or provide relevant communications. Such cookies will only be used where permitted under applicable laws.

Users may manage or disable Cookies through their browser settings. However, disabling certain Cookies may affect the functionality of the Platform.

6. Disclosure of Personal Data

We do not sell your Personal Data to third parties. We may disclose your Personal Data only where reasonably necessary for the purposes described in this Policy or where required under applicable law.

Your Personal Data may be shared with the following categories of recipients:

• Service Providers: who assist us with cloud hosting, data storage, customer relationship management, communication services, payment processing, analytics, KYC and AML verification, property developers and managers. Such service providers are authorized to process Personal Data only to the extent necessary to perform services on our behalf and are contractually required to maintain appropriate confidentiality and security measures.
• Payment Service Providers: Payments made through the Platform may be processed by authorized third-party payment service providers. Payment transactions are subject to the privacy policies and terms of the relevant payment service providers.
• Banking Partners and Financial Institutions: Where necessary for processing transactions, refunds or investment-related activities, Personal Data may be shared with banks, financial institutions and payment intermediaries.
• Professional Advisors: such as legal advisors, auditors, accountants, insurers etc. only where reasonably necessary for legal, regulatory or business purposes.
• Government Authorities and Regulators: to comply with applicable law, respond to lawful requests, cooperate with regulatory authorities, investigate fraud, prevent illegal activity.

7. Cross-Border Transfer of Personal Data

Your Personal Data may be transferred to, processed or stored outside India where permitted under applicable law if service providers located in jurisdictions outside India are engaged. Where such transfers occur, Fracspace will take reasonable steps to ensure that appropriate contractual, technical and organizational safeguards are implemented to protect your Personal Data. By using the Platform, you acknowledge that such transfers may occur in accordance with this Policy and applicable law.

8. Data Retention

We retain Personal Data only for as long as necessary to provide our Services, fulfil the purposes described in this Policy, comply with Applicable Law, satisfy regulatory requirements, resolve disputes, enforce our contractual rights; and protect the legitimate interests of Fracspace.

The retention period may vary depending on the nature of the Personal Data, legal and regulatory requirements, contractual obligations, ongoing investigations, pending disputes or operational needs. Where Personal Data is no longer required, we will securely delete, anonymize or otherwise dispose of such information in accordance with our internal retention practices and applicable law.

9. Data Security

Fracspace maintains reasonable technical, organizational and administrative safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, destruction or misuse. While we endeavor to implement appropriate safeguards, no method of electronic transmission or storage is completely secure. Accordingly, Fracspace cannot guarantee absolute security of Personal Data, and users acknowledge that they provide information at their own risk.

10. Children's Privacy

The Platform is intended for use only by individuals who are legally competent to enter into binding contracts under applicable law. Fracspace does not knowingly collect Personal Data from children or individuals who are not legally permitted to use the Platform without appropriate parental or guardian consent. If Fracspace becomes aware that Personal Data has been collected in violation of this Policy or applicable law, we reserve the right to delete such information and take appropriate corrective measures.

11. Accuracy of Information

Users are responsible for ensuring that all Personal Data provided to Fracspace is complete, accurate and up to date. Users should promptly notify Fracspace of any changes to their Personal Data to enable us to maintain accurate records and provide our Services effectively. Fracspace shall not be responsible for any loss arising from inaccurate, incomplete or outdated information provided by a user.

12. Your Privacy Rights

Subject to applicable law, you may have certain rights in relation to your Personal Data. Depending on the nature of the Personal Data and the applicable legal requirements, you may exercise one or more of the following rights:

• a. Right to Access: You may request confirmation as to whether Fracspace is processing your Personal Data and, where applicable, request access to such information.
• b. Right to Correction and Updating: You may request correction, completion or updating of inaccurate or incomplete Personal Data maintained by Fracspace. Where possible, users are encouraged to update their Personal Data directly through their account settings on the Platform.
• c. Right to Erasure: You may request deletion of your Personal Data by contacting us using the details provided in this Policy where:
  • the Personal Data is no longer required for the purpose for which it was collected;
  • you withdraw consent where processing is based on consent;
  • retention is no longer required under applicable law; or
  • deletion is otherwise required by applicable law.

  Upon receipt of a valid request, we will take reasonable steps to delete or anonymize your Personal Data within a reasonable period, unless we are required or permitted to retain such information under applicable law, for the establishment, exercise or defense of legal claims, to comply with contractual or regulatory obligations, to prevent fraud or misuse, or for other legitimate business purposes.

  Please note that deletion of your Personal Data may result in the closure of your account or our inability to continue providing certain Services. Where your Personal Data has been shared with authorized third-party service providers acting on our behalf, we will take reasonable steps to require such service providers to delete or anonymize such data, where required under applicable law and where technically and contractually feasible.

• d. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw such consent at any time by contacting Fracspace. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal. Withdrawal of consent may limit or prevent Fracspace from providing certain Services.
• e. Right to Grievance Redressal: You may contact Fracspace regarding any concerns relating to the processing of your Personal Data. Fracspace shall endeavor to respond to such requests within a reasonable period and in accordance with applicable law.

13. Marketing Communications

Where permitted under applicable law, Fracspace may send you updates regarding investment opportunities, new products or services, newsletters, promotional campaigns etc. You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link included in our communications. Please note that even if you opt out of marketing communications, Fracspace may continue to send transactional or service-related communications necessary for the administration of your account or investments.

14. Business Transfers

In the event of a merger, acquisition, restructuring, corporate reorganization, sale of assets, insolvency etc. your Personal Data may be transferred to the relevant successor entity or acquiring party, subject to applicable law and appropriate safeguards. The successor entity shall continue to process your Personal Data in accordance with this Privacy Policy or provide notice of any material changes as required by applicable law.

15. Changes to this Privacy Policy

Fracspace may amend or update this Privacy Policy from time to time. The updated version shall be published on the Platform together with the revised "Effective Date." Continued use of the Platform after such updates constitutes your acknowledgement of the revised Privacy Policy.

16. Grievance Officer

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@fracspace.com
Phone: +91 98806 26111 / +91 91548 67608

17. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the dispute resolution mechanism set out in the Terms and the exclusive jurisdiction of the courts specified therein, unless otherwise required by applicable law.